First, we have a free 25 minute consultation / discovery call, where we get to know each other a little and determine whether and how I can help you.

Next, you choose the package you want and schedule your first session.

Before the first session, you’ll fill out an intake questionnaire to give me a better idea of your unique situation and where we’re starting from.

In the first session, we determine the first thing you want to work on, figure out how to make that happen, and set a goal around a new skill or technique you want to use.

In subsequent sessions, we check on your progress on your goal, and decide if you want to tweak something to make your chosen skill or technique more effective, or move on to something different.

At the end of your package (or every 6 weeks if you have a subscription), we check in on your overall progress to see how well it worked for you.

Absolutely not! I hate sales calls, too. The goal here is to find out whether and how I can help you with your stress. If the most I can do is offer you resources, that's fine! After all, there isn't enough time in the day for me to work with everyone who experiences overstress. Let's find out together if we're a good fit.

Any adult who has had trouble building or breaking a habit and having it stick could benefit from resilient habit coaching. Resilience doesn’t mean never being affected by the tough things life sends us, it’s about how well we get back up when life knocks us down. Resilient Habit coaching helps us set ourselves up to successfully bounce back better from life changes, big and small, and provides some accountability to support us in getting there.

Teenagers can also benefit from resilient habit coaching, but at the moment I’m only taking teens at my workshops, not for individual coaching.

Yes! Check out the FAQ on my coaching portal here to find out how that works. I also keep a couple of effectively pro bono slots in my client list for people in exceptional circumstances. If the bottom of the sliding scale still feels out of reach, contact me to get on the waitlist for one of those.

Yes! I take credit/debit card payments through Stripe, and I offer both the option to pay for longer term packages over time and a discount for paying upfront. Also look at the FAQ answer about sliding scale payments - I offer options for a lot of different budget situations.

Yes! Refer a friend and they get a discount off their first package and once they’ve had their first session you get a discount off your next package (or rebate on your next subscription month)! 

In a perfect world, yes. But, as with everything else in this work, there’s flexibility for special circumstances. 

Targeted goal packages include a fixed number of sessions, and it’s best for your momentum if you can use them week after week. But, sometimes circumstances prevent that. You do have to use up all your bookings within 6 months, though, or they’ll expire. 

Subscription packages give you 4 sessions per month, with the goal of having a consistent weekly time to work on your stress resilience goals. In general if you don’t use all 4 bookings in a month they are lost, but we can work together to be flexible around vacations, etc.

The last session in any targeted package will include a check-in to see your progress. If you want to work on another goal, or do more work on the same goal, you can always purchase another package or switch to an ongoing collaboration plan. Ongoing plans offer my lowest regular rates and some additional benefits!

If you cancel more than 24 hours before an appointment, you can rebook that appointment for a later date at no charge. Just use the rescheduling links in the email you get from Paperbell (also found in the description of the calendar event).

Within 24 hours of an appointment there are no refunds/cancellations/reschedules because I’m holding that time for you and nobody else can book it. If you aren’t on the call and haven’t contacted me within the first 15 minutes of a session, that counts as a no-show. For established, long term monthly subscription clients only, I may occasionally waive last-minute cancelations up to twice a year.

Coaching can’t help you if you aren’t invested and prioritizing our work together, and nobody likes having their time wasted. So, after 2 no-shows, or if I need to cancel our arrangement, any future appointments will be canceled, your package or subscription will be deleted, and any prepaid funds will be refunded at a prorated rate minus 20% administrative fee. (For example, if you bought a 6-week package using the prepayment option, attended one session, and two sessions were last-minute cancellations, there would be 3 of the 6 sessions left in your package. So if that package were canceled you would be refunded 30% of your original purchase price: 50% for the unscheduled sessions minus 20% administrative fee. If you had purchased the package using the weekly installment option, you would have only paid for the 3 sessions already used, so no refund would be due.)

If you’re in the middle of a payment plan and your payment doesn’t go through, you’ll be temporarily prevented from booking additional sessions until you can update your payment method. 

If you have more than one missed payment on a targeted goal package, pre-booked sessions will be canceled and you’ll have to reschedule after you get your payments back on track. 

If you’re on an ongoing collaboration plan, you’ll have one week after a missed payment to fix the situation before future pre-booked sessions will be canceled. You can always re-schedule after you’re back on track.